Shipping & Delivery Policy

Last Updated: November 6, 2026

At Canal Lighting Parts US, we are committed to delivering high-quality print-on-demand apparel and providing a reliable shopping experience to customers throughout the United States.

Our products include both Standard Print-on-Demand apparel without a Custom Name and Personalized Print-on-Demand apparel featuring a Custom Name provided by the customer.

Each order requires careful production, quality inspection, and packaging before shipment.

We currently ship exclusively within the United States. International shipping is not available.

1. Order Processing & Delivery Times

Estimated Total Delivery Time = Processing Time + Transit Time

Processing Time: 3–5 Business Days

Once payment is confirmed, we begin preparing your order.

Order preparation may include printing, personalization, quality inspection, and packaging.

Estimated Shipping Times

Important Delivery Information

• Processing time and transit time are calculated separately.
• Business days exclude weekends and applicable public holidays.
• Delivery estimates are not guaranteed delivery dates.
• Weather conditions, carrier disruptions, holidays, and other circumstances beyond our control may affect delivery.
• Personalized products may require additional verification if submitted Custom Name details are incomplete.
• Free Standard Shipping follows the same estimated transit time as paid Standard Shipping.

2. Shipping Methods & Rates

The following rates apply to eligible orders shipped within the United States.

Standard Shipping

Standard Shipping provides an affordable delivery option for eligible U.S. orders.

Shipping Fee = $4.99 for the first item + $1.99 for each additional item.

Estimated transit time: 5–10 business days, excluding processing time.

Safely Secure Shipping

Safely Secure Shipping is an optional delivery service available at checkout.

Shipping Fee = $8.99 for the first item + $1.99 for each additional item.

Estimated transit time: 4–6 business days, excluding processing time.

Any additional shipment protection associated with this service is subject to the terms presented at checkout.

Free Standard Shipping — Orders of $150 or More

We offer FREE Standard Shipping on qualifying U.S. orders of $150.00 or more.

• Minimum qualifying order value: $150.00 USD
• Shipping fee: $0.00
• Shipping method: Free Standard Shipping
• Processing time: 3–5 business days
• Estimated transit time: 5–10 business days

Free Standard Shipping does not automatically include the optional Safely Secure Shipping service.

Final shipping eligibility and charges are calculated at checkout based on the applicable shipping rules and discounts.

3. Shipping Destinations

Canal Lighting Parts US currently ships only within the United States.

We do not accept international shipping orders.

Shipping availability for P.O. Boxes, military addresses, and special destinations depends on the delivery options supported at checkout.

Each order can be shipped to one delivery address.

If you require delivery to multiple destinations, please place separate orders using the appropriate shipping address for each order.

4. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing a tracking number or tracking link, when available.

Tracking updates may take additional time to appear in the carrier’s system.

If you have not received shipping or tracking information after the estimated processing period, please contact support@canallightingparts.us.

Include your order number so our support team can review your shipment status.

5. Order Modifications & Cancellations

Because our products are printed on demand, production may begin shortly after order confirmation.

Within 12 Hours

You may request an order modification or cancellation within 12 hours of placing your order.

Eligible cancellation requests made within this period qualify for a full refund.

Modification requests may include changes to size, color, quantity, shipping address, or Custom Name, subject to availability and production status.

After 12 Hours

Once the initial 12-hour window has passed, production may have begun and modifications or cancellations may no longer be possible.

Please contact support@canallightingparts.us as soon as possible if you need assistance.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

• Recipient’s full name.
• Street address and house number.
• Apartment, suite, or unit number, if applicable.
• City, state, and ZIP code.
• Contact information.

If you discover an address error after placing your order, please contact our support team as soon as possible.

Address changes may not be possible after dispatch.

Delivery issues caused by incorrect or incomplete customer-provided shipping information will be reviewed on a case-by-case basis.

7. Delayed, Missing, or Damaged Shipments

Please inspect your order upon delivery.

If your package is significantly delayed, missing, damaged, or contains an incorrect product, contact our support team as soon as possible.

For damaged or incorrect products, please provide your order number and clear photographs of the product, packaging, and shipping label where relevant.

For packages marked as delivered but not received, please check your delivery location and contact the carrier for additional information.

We will review the issue and assist with an appropriate resolution under our Returns & Exchanges Policy.

8. Contact Information

For questions about shipping, tracking, delivery times, or order concerns, please contact:

CANAL LIGHTING PARTS US

Business Address: 75101 Sego Lane Ste B, Palm Desert, CA 92211, USA

Email: support@canallightingparts.us

Support Hours: Monday–Sunday, 9:00 AM–5:00 PM (Pacific Time)

Website: https://canallightingparts.us

Thank you for shopping with Canal Lighting Parts US. We appreciate your trust and look forward to delivering your order.