ORDER CANCELLATION & CHANGE POLICY
Effective Date: January 18, 2026
At Canal Lighting Parts US, we prioritize speed and efficiency to get your gear to you as quickly as possible. Because our apparel is custom-engineered and printed on demand, our production begins shortly after an order is placed.
1. THE 12-HOUR MODIFICATION WINDOW
You have exactly 12 hours from the time of purchase to request a cancellation or make changes to your order. This includes:
Product Details: Changes to size, color, or quantity.
Shipping Details: Corrections to the recipient’s name or shipping address.
After this 12-hour timeframe, your order enters our automated production and packaging phase. Once production has begun, we are unable to stop, change, or cancel your order.
2. HOW TO REQUEST A CHANGE
To ensure your request is processed within the eligible window, please contact us immediately:
Create a Ticket: Visit our [Contact Us] page.
Email Us: support@canallightingparts.us
Subject Line: Please use “[URGENT] Cancellation/Change Request – Order # (Your Order Number)” to help us prioritize your message.
3. NON-ELIGIBLE SCENARIOS
We cannot accept cancellations or modifications in the following cases:
Expired Window: Requests submitted after the initial 12-hour period.
In Production/Transit: Any order that has already been manufactured, packaged, or handed to the carrier.
Missing Quantity: If you forgot to add items, please place a new, separate order. We cannot add items to an existing transaction for security and billing reasons.
4. ADDRESS ACCURACY & LIABILITY
It is the customer’s responsibility to provide an accurate and complete shipping address (including apartment or suite numbers).
Correction Period: You must email support@canallightingparts.us within 12 hours of purchase to correct an address.
Liability: If the 12-hour window has passed and the address provided is incorrect, the order will be shipped to the original address. Canal Lighting Parts US will not be held responsible for failed deliveries, and no refunds or replacements will be issued for customer address errors.
CONTACT INFORMATION
CANAL LIGHTING PARTS US
Address: 75101 Sego Lane Ste B, Palm Desert, CA 92211, USA
Email: support@canallightingparts.us
Support Hours: Mon–Sun: 9:00 AM – 5:00 PM (PT)
