Returns & Exchanges Policy

Last Updated: November 6, 2026

At Canal Lighting Parts US, customer satisfaction and product quality are important to us. We are committed to providing high-quality print-on-demand apparel and a reliable shopping experience.

Our store offers two types of products: standard print-on-demand apparel without a Custom Name and personalized print-on-demand apparel featuring a Custom Name provided by the customer.

Return eligibility depends on the product type and the reason for the request. Please review the following policy carefully before placing an order.

1. Personalized Products — Custom Name

Personalized products are print-on-demand items manufactured with a Custom Name provided by the customer.

Because these products are made specifically for individual customers, we do not accept returns, exchanges, or refunds for change of mind, personal preference, or customer-provided Custom Name errors, including spelling mistakes.

However, personalized products remain eligible for an appropriate replacement or refund if:

• The product arrives damaged or defective.
• The Custom Name is printed incorrectly due to an error on our part.
• An incorrect product, size, color, or design is delivered.
• The product has a verified manufacturing, printing, or sizing defect.
• The product materially differs from the specifications confirmed in the order.

Please contact support@canallightingparts.us within 30 calendar days of delivery, including your order number and clear photographic evidence.

For verified issues, we will provide an appropriate replacement or refund at no additional cost to you, including authorized return shipping costs.

This policy does not limit any rights or remedies available under applicable consumer protection laws.

2. Standard Print-on-Demand Products — 30-Day Returns

Standard print-on-demand products without a Custom Name are eligible for a 30-day return window, beginning on the date of delivery.

Eligible Standard POD products may be returned for change of mind, personal preference, or a customer-selected incorrect size, subject to the conditions below.

To qualify for a standard return:

• The product must be unworn, unused, and unwashed.
• Original tags and labels must remain attached, where applicable.
• The product must be returned in its original packaging, where reasonably available.
• A receipt, order number, or other proof of purchase must be provided.
• The return request must be submitted within 30 calendar days of delivery.
• The return must be authorized by our customer support team before shipment.

Customers are responsible for the actual return shipping costs for eligible non-defective returns.

Products that arrive damaged, defective, or incorrect will be reviewed separately from the standard return condition requirements.

Important: The 30-day standard return window does not override the change-of-mind restrictions for Personalized POD products featuring a Custom Name.

3. Damaged, Defective, or Incorrect Products

We provide assistance for verified product quality or fulfillment issues involving both Standard POD and Personalized POD products.

A. Damaged, Defective, or Incorrect Items

Eligible issues include:

• Products damaged during shipping.
• Manufacturing defects or defective fabric, stitching, or construction.
• Printing defects, including visibly blurred, misplaced, or peeling prints.
• Incorrect products, sizes, colors, or designs caused by an error on our part.
• Incorrect Custom Names printed due to an error on our part.
• Products that materially differ from the confirmed order specifications or product description.

Printing defects discovered after the first wash may be reviewed when the product was washed according to its care instructions.

B. Verified Sizing Errors

We provide assistance when the received product has a verified measurement discrepancy of more than 1.5 inches compared with the applicable published size guide.

Customers must provide clear photographs showing the actual product measurements using a measuring tape.

This measurement threshold is used to assess sizing discrepancies and does not exclude other verified manufacturing defects or rights available under applicable consumer protection laws.

C. Available Resolutions

For verified issues, we may provide:

• Replacement: A replacement product at no additional cost.
• Refund: A full refund for the affected product or order, as applicable.

Canal Lighting Parts US covers authorized return shipping costs for verified damaged, defective, or incorrect products.

In certain cases, we may approve a replacement or refund without requiring the original product to be returned.

4. Missing or Misdelivered Packages

If your tracking information indicates that your package was delivered but you have not received it:

1. Check your mailbox, delivery area, and nearby household members or neighbors.
2. Contact the carrier or local post office to request delivery confirmation.
3. Contact support@canallightingparts.us within 30 calendar days of the reported delivery date.

Please provide your order number, tracking information, and any available carrier confirmation.

We will investigate the issue and review the appropriate resolution based on the available evidence.

5. How to Request a Return, Replacement, or Refund

Please contact support@canallightingparts.us within the applicable 30-day period.

Include the following information:

1. Order Number & Full Name: Your order number and the name associated with the purchase.
2. Reason for Request: A clear explanation of the return, replacement, or refund request.
3. Supporting Evidence: Clear photographs or videos showing any damage, defect, incorrect product, or printing issue.
4. Shipping Label: A photograph of the package’s shipping label, where relevant.
5. Sizing Evidence: For sizing discrepancies, photographs showing the actual measurements using a measuring tape.
6. Custom Name Evidence: For personalization errors, photographs showing the printed Custom Name and the name confirmed in the order.

Our support team will review your request and provide further instructions.

If a physical return is required, we will provide the authorized return address and applicable shipping instructions.

Important: Do not return products to the original sender’s address or our business contact address without prior authorization.

6. Exchanges & Replacements

We accept exchange or replacement requests for eligible cases involving:

• Damaged or defective products.
• Incorrect products delivered.
• Incorrect sizes, colors, or designs caused by an error on our part.
• Incorrect Custom Names printed due to an error on our part.
• Verified manufacturing, printing, or sizing defects.

Personalized POD — Custom Name

Exchanges are not available for change of mind, personal preference, or customer-provided Custom Name errors when the product has been correctly manufactured according to the confirmed order specifications.

Standard POD — Without Custom Name

For eligible Standard POD products, customers may request a standard return within the 30-day window and place a separate order for their preferred product, size, or color.

All exchanges and replacements are subject to review and approval under this policy.

7. Return Shipping Costs & Fees

Return shipping responsibility depends on the reason for the return and product eligibility.

Additional Conditions

• Customers returning eligible non-defective Standard POD products are responsible for arranging and paying the actual return shipping costs.
• Original shipping fees are non-refundable for voluntary, non-defective returns.
• All returns require prior authorization from our customer support team.
• Customers must follow the return shipping instructions provided by our support team.
• Canal Lighting Parts US covers authorized return shipping costs for verified damaged, defective, or incorrect products.
• The Free Standard Shipping promotion on qualifying orders of $150 or more does not automatically include free return shipping for non-defective products.

8. Refund Processing

Once an authorized physical return is received, we will normally complete the initial inspection within 72 hours.

Our customer support team will notify you whether your refund request has been approved or declined.

Approved Refunds

• Approved refunds will be issued to the original payment method used during checkout.
• Once the refund has been processed, your bank, credit card issuer, or payment provider may require approximately 3–7 business days for the credit to appear in your account.
• Refund amounts will follow the applicable conditions of this policy.

Non-Defective Returns

For eligible Standard POD products returned due to change of mind or personal preference, original shipping fees are non-refundable.

Personalized Products — Custom Name

Refunds are not available for change of mind, personal preference, or customer-provided Custom Name errors when the product has been manufactured correctly according to the confirmed order specifications.

However, verified damaged, defective, or incorrect Personalized POD products remain eligible for an appropriate replacement or refund.

For verified manufacturing defects or fulfillment errors, we may approve a refund without requiring a physical return, at our discretion.

9. Order Cancellations & Modifications

Because our products are printed on demand, production may begin shortly after order confirmation.

Within 12 Hours

You may request an order modification or cancellation within 12 hours of placing your order.

Eligible cancellation requests made within this period qualify for a full refund.

Modification requests may include changes to size, color, quantity, shipping address, or Custom Name, subject to availability and production status.

After 12 Hours

Once the initial 12-hour window has passed, production may have begun and modifications or cancellations may no longer be possible.

After delivery, return requests will be reviewed according to the applicable conditions described in this policy.

Please contact support@canallightingparts.us as soon as possible if you need assistance.

10. Shipping & Delivery Information

Our shipping options for eligible United States orders include:

Estimated processing time is 3–5 business days, followed by the applicable shipping transit time.

We currently ship only within the United States.

Shipping charges and delivery estimates are determined during checkout.

For additional information, please review our Shipping & Delivery Policy.

11. Contact Information

For questions about returns, replacements, refunds, order cancellations, or delivery concerns, please contact:

CANAL LIGHTING PARTS US

Business Address: 75101 Sego Lane Ste B, Palm Desert, CA 92211, USA

Email: support@canallightingparts.us

Support Hours: Monday–Sunday, 9:00 AM–5:00 PM (Pacific Time)

Website: https://canallightingparts.us

Please contact our support team before sending any return shipment. The authorized return address may differ from our business contact address.

This policy does not limit or exclude any rights or remedies available to customers under applicable consumer protection laws.