RETURNS & EXCHANGES POLICY
Effective Date: January 18, 2026
Your satisfaction is our priority at Canal Lighting Parts US! We want you to be delighted with your high-octane gear. Most items are eligible for a refund or replacement within 30 days of delivery if there is a verified issue.
To ensure your rights are protected, please review our policy conditions below. If you encounter any problems, please contact us at support@canallightingparts.us to submit your request.
1. ELIGIBILITY FOR REFUND OR REPLACEMENT
We offer solutions under the following circumstances:
A. Wrong, Damaged, or Faulty Items We are committed to helping if you receive items that are incorrect, damaged, or faulty. This includes:
Description Mismatch: The product doesn’t match the description on our website (e.g., wrong item, material, or color).
Quality Issues: The product received is torn, damaged, or has defective fabric/construction.
Printing Defects: Visible print defects (blurred, peeling, or out of place) that appear upon arrival or after the first wash.
B. Wrong Size Item Received We guarantee assistance if the measurements of the product you receive differ by more than 1.5 inches from our standard size guide.
C. Lost Items If your tracking information shows “Delivered” but you have not received your package, please:
Check your mailbox, security cameras, and ask neighbors.
Contact your local post office to ensure the package isn’t being held.
If still not found, contact us within 30 days. We require confirmation from the carrier or local post office that the package was misdelivered.
2. EVIDENCE REQUIREMENTS
To process your claim quickly, please include the following in your email to support@canallightingparts.us:
Order ID to confirm your purchase.
Photo of the Shipping Label on the package.
Clear Photos of the item showing the size tag/neck label and the specific damaged or faulty part (all in one frame if possible).
For Sizing Issues: Clear photos showing the actual measurements (width/length) using a measuring tape.
3. ORDER CANCELLATION & MODIFICATION
Because our items are custom-engineered and printed on demand, we have a strict production schedule:
Within 12 Hours: You may cancel or modify your order (size, color, or address) for a full refund.
After 12 Hours: We are unable to support cancellation or modification requests as the order has already entered the production phase.
4. INTERNATIONAL ORDERS (OUTSIDE THE US)
For all orders shipped outside the United States, we support defective or faulty order claims within 60 days from the date of delivery.
5. REFUND METHOD
Approved refunds are issued to the original payment method (Stripe or PayPal) used during checkout. Please allow 3–7 business days for the credit to appear on your statement after the refund is processed.
OUR STORE INFORMATION
CANAL LIGHTING PARTS US
Address: 75101 Sego Lane Ste B, Palm Desert, CA 92211, USA
Email: support@canallightingparts.us
Support Hours: Mon–Sun: 9:00 AM – 5:00 PM (PT)
