FAQs & Help - Canal Lighting Parts US

What payment methods do you accept? We accept PayPal and all major credit/debit cards, including Visa, Mastercard, American Express, and Discover.
What is your ordering process? Our process is straightforward:
1. Select your high-octane gear and add items to the cart.
2. Enter your billing and shipping information.
3. Select your preferred shipping method.
4. Complete the secure checkout.
What should I do if I made a mistake on my order? Contact us immediately at support@canallightingparts.us. Our team will work to resolve concerns before the order moves into our automated fulfillment system.

How do I change my order? Email us at support@canallightingparts.us with your order number and the requested changes (size, color, or address). Note: Changes can only be made within 12 hours of payment.
Can I cancel my order? You have a 12-hour window after payment to request a cancellation for a full refund. Once the production process begins (after 12 hours), we are unable to cancel or modify the order.

When will I receive my tracking number? As our apparel is custom-engineered, tracking numbers typically take 3–5 business days to be generated. You will receive an automated email the moment your product is dispatched.
Why hasn’t my tracking status updated? Carriers may take 24–48 hours to reflect the initial scan. If your status hasn’t updated for over 10 days, please contact us so we can investigate with the carrier.
My tracking says “Delivered,” but I haven’t received it. What now? Occasionally, carriers scan items as delivered 1–2 days before actual arrival. Please check with neighbors or your local post office first. If it has not appeared after 3 business days, email us at support@canallightingparts.us.

What if my order is defective, the wrong size, or incorrect? Send an email to support@canallightingparts.us with clear photos of the product and the shipping label. We will review your claim and send a replacement free of charge for any verified errors.
What is your Return & Refund Policy? We replace items if they are flawed, have poor print quality, or are different from what you ordered. Please see our full Returns & Exchanges Policy for details.
What should I do regarding late or missing refunds? First, check your bank statement again. Then, contact your credit card company, as it often takes 3–5 business days for them to officially post the refund. If you still have not received it after this period, please reach out to us.

CANAL LIGHTING PARTS US